FAQs
❓ **Frequently Asked Questions (FAQs)**
We want you to feel confident and informed while shopping with Dadaearth. Here are answers to the most commonly asked questions:
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## 🛍️ Orders & Shipping
**Q: How long does delivery take?**
A: Orders are shipped within **1–3 business days**, and delivery usually takes **3–7 working days** depending on your location in India.
**Q: How do I track my order?**
A: You will receive a tracking link via SMS/email once your order is shipped. If you didn’t receive it, contact us at **support@dadaearth.com**
**Q: Do you offer free shipping?**
A: Yes! We offer **free shipping on orders above ₹999**. For orders below that, a ₹50 flat rate applies.
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## 💳 Payments
**Q: What payment methods do you accept?**
A: We accept all major **credit/debit cards**, **UPI**, **Net Banking**, **Wallets**, and **Razorpay**.
**Q: Is online payment safe on your website?**
A: Absolutely. We use **secure, encrypted payment gateways** to ensure your data is safe.
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## 🔁 Returns & Replacements
**Q: Can I return a product?**
A: Due to hygiene and safety, **we don’t accept returns** unless the product is damaged or incorrect.
**Q: What if my product is damaged or wrong?**
A: Please contact us within **48 hours of delivery** at **support@dadaearth.com** with photos. We’ll resolve it quickly.
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## 🌿 Product Information
**Q: Are your products natural and chemical-free?**
A: Yes! All our products are made with **plant-based, clean, non-toxic ingredients**. We avoid parabens, sulfates, synthetic fragrance, and mineral oil.
**Q: Are your products cruelty-free?**
A: 100%. Dadaearth products are **never tested on animals**.
**Q: Do your products suit sensitive skin?**
A: Yes — our formulas are gentle and free from harsh irritants. However, we always recommend a patch test before full use.
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## 🧾 Other
**Q: Do you offer bulk or gift orders?**
A: Yes! Please contact us at **support@dadaearth.com** or WhatsApp us for bulk, gifting, or customized kits.
**Q: Where are your products made?**
A: All Dadaearth products are proudly **made in India**, in GMP-certified facilities using ethically sourced ingredients.
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Still have questions?
Reach out to us at **support@dadaearth.com** or WhatsApp us directly for quick help!